Shipping policy

LEAPOINT LOGISTICS POLICY

Last Updated: August 2026

Thank you for shopping with LEAPOINT.

This Logistics Policy explains our order processing, shipping, delivery, tracking, customs, and package issue procedures for purchases made through leapoint.us.

1. ORDER PROCESSING TIME

Most orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing may take longer if:

  • payment requires additional verification;

  • shipping information is incomplete or incorrect;

  • product compatibility requires confirmation;

  • an item is temporarily unavailable; or

  • additional information is required to complete the order.

If we need additional information, LEAPOINT will contact you using the email address or phone number provided with your order.

2. ORDER CHANGES AND CANCELLATIONS

If you need to change your shipping address, product selection, or cancel an order, please contact us as soon as possible at:

Support@leapoint.us

We will make reasonable efforts to accommodate your request before the order enters fulfillment.

Once an order has been processed, transferred to a warehouse, or shipped, we may no longer be able to modify or cancel it.

3. SHIPPING METHODS & ESTIMATED DELIVERY TIMES

We offer different shipping options depending on the destination and product availability.

United States / Canada

Standard Shipping: approximately 10–15 business days

Expedited Shipping: approximately 7–10 business days, where available

Europe

Standard Shipping: approximately 7–15 business days

Asia-Pacific Region

Standard Shipping: approximately 5–12 business days

Delivery times are estimates only and begin after the order has been processed and shipped.

They do not include order processing time.

4. DELIVERY TIME DISCLAIMER

Estimated delivery times are not guaranteed.

Actual delivery may be affected by circumstances outside LEAPOINT's reasonable control, including:

  • customs clearance;

  • carrier delays;

  • weather conditions;

  • flight or transportation disruptions;

  • public holidays;

  • peak shipping periods;

  • remote delivery locations;

  • customs inspections;

  • inaccurate delivery information; or

  • other logistical events.

LEAPOINT will make reasonable efforts to assist customers with delivery issues but cannot guarantee carrier transit times.

5. SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, tracking information will generally be provided by email or through your order status page.

Please allow additional time for the carrier's tracking system to update after shipment.

Tracking updates may occasionally be delayed even while the package remains in transit.

6. MULTIPLE OR SPLIT SHIPMENTS

In some cases, products or accessories from the same order may ship separately due to:

  • inventory location;

  • warehouse availability;

  • product size;

  • shipping method; or

  • fulfillment requirements.

If your order is shipped in multiple packages, you may receive more than one tracking number.

Separate shipments do not necessarily mean that any item is missing.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state or province;

  • ZIP or postal code;

  • telephone number; and

  • email address

before submitting your order.

LEAPOINT is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or unsuccessful delivery caused by customer-provided information, additional shipping charges may apply before the order can be shipped again.

8. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or specifically included in the shipping method, these charges may be the responsibility of the customer.

Customs policies vary by country.

Customers are responsible for complying with applicable import requirements in their destination.

Customs clearance may also cause additional delivery delays.

9. DELAYED PACKAGES

If your tracking information has not been updated for more than 15 business days, please contact:

Support@leapoint.us

Please provide your:

  • order number; and

  • tracking number.

We will review the shipment information and, where appropriate, contact the carrier or logistics provider to investigate.

A temporary lack of tracking updates does not automatically mean that a package has been lost.

10. LOST PACKAGES

If a shipment is confirmed lost by the carrier or LEAPOINT's logistics provider, we will review the circumstances and provide an appropriate resolution.

Depending on the situation, this may include:

  • reshipment; or

  • refund.

If tracking shows the package as delivered but you cannot locate it, please first check:

  • the delivery location;

  • household members;

  • neighbors;

  • building reception or management;

  • secure delivery areas; and

  • the shipping carrier.

Please contact LEAPOINT if the package still cannot be located after these checks.

11. DAMAGED PACKAGES OR PRODUCTS

Please inspect your order as soon as possible after delivery.

If the product arrives damaged during transportation, please contact us within 48 hours of receipt whenever reasonably possible.

Please provide:

  • your order number;

  • photographs of the outer shipping package;

  • photographs of the shipping label;

  • photographs of the damaged product;

  • photographs of any damaged packaging or accessories; and

  • video where reasonably helpful.

Please keep the original packaging until the claim has been reviewed.

After verification, LEAPOINT may provide an appropriate solution, which may include:

  • replacement of the damaged item;

  • replacement of affected components; or

  • refund where appropriate.

Nothing in this section limits any rights available to customers under applicable law.

12. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or believe that an item or accessory is missing from your order, please contact us promptly.

Provide your order number together with photographs of:

  • the product received;

  • product label;

  • package contents; and

  • outer packaging where applicable.

After verification, LEAPOINT will provide an appropriate solution.

13. DELIVERY REFUSAL OR UNCLAIMED PACKAGES

If a package is refused, abandoned, or not collected by the customer and is returned to LEAPOINT, any additional shipping, return, storage, customs, or handling charges incurred may be deducted from the applicable refund or charged before reshipment, where permitted by applicable law.

This does not apply where the refusal or delivery problem was caused by a verified LEAPOINT shipping error.

14. RETURNS AFTER DELIVERY

Shipping and delivery are separate from product returns.

If you have received your order and would like to return or exchange it, please review our:

Returns & Refunds Policy

Eligible LEAPOINT purchases generally include a 30-Day Return & Exchange Policy, subject to the applicable terms and conditions.

For product defects occurring after the return period, please review our:

One-Year Limited Warranty

15. CONTACT US

For shipping, tracking, delivery, or logistics questions, please contact:

LEAPOINT TECHNOLOGIES LLC
Houston, Texas, USA

Email: Support@leapoint.us
Customer Support: +1 (713) 530-4887
Mailing Address: 14453 Hillcroft Street, Houston, Texas 77085, USA
Website: leapoint.us

When contacting us about a shipment, please include your order number and tracking number, if available.

LEAPOINT
Every Leap Starts at a Point.