Shipping policy

LEAPOINT SHIPPING & LOGISTICS POLICY

Last Updated: September 2026

Thank you for shopping with LEAPOINT.

This Shipping & Logistics Policy explains how orders placed through leapoint.us are processed, shipped, tracked, delivered, and handled in the event of delays, damage, loss, or other shipping-related issues.

1. ORDER PROCESSING

Most orders are processed and shipped within 1–2 business days after payment is successfully confirmed.

Business days generally exclude weekends and public holidays.

Order processing time is separate from shipping transit time. Estimated delivery times begin once your order has been shipped.

Processing may take longer if:

  • payment requires additional verification;
  • the shipping address or contact information is incomplete or incorrect;
  • vehicle compatibility or product configuration requires confirmation;
  • an item is temporarily unavailable;
  • additional information is required before fulfillment; or
  • unusually high order volume affects processing time.

If additional information is required, LEAPOINT will contact you using the email address or telephone number provided with your order.

2. ORDER CHANGES & CANCELLATIONS

If you need to change your shipping address, modify your order, or request a cancellation, please contact us as soon as possible at:

Support@leapoint.us

We will make reasonable efforts to accommodate changes before the order enters fulfillment.

Once an order has been processed, transferred to a fulfillment location, or shipped, we may no longer be able to modify or cancel it.

3. SHIPPING & ESTIMATED DELIVERY TIMES

Shipping times may vary depending on product availability, fulfillment location, destination, carrier, and shipping method.

United States

Standard Shipping: approximately 3–7 business days after shipment

Most orders within the continental United States are expected to arrive within this timeframe.

Delivery to remote areas, Alaska, Hawaii, U.S. territories, military addresses, or other locations requiring extended carrier service may take longer.

Canada

Standard Shipping: approximately 5–10 business days after shipment

Actual delivery times may vary depending on destination, carrier operations, and customs processing.

Europe

Standard Shipping: approximately 7–15 business days after shipment

International transit and customs clearance times may vary by destination country.

Asia-Pacific Region

Standard Shipping: approximately 5–12 business days after shipment

Delivery times may vary depending on destination, carrier, customs procedures, and local delivery conditions.

All delivery times are estimates only and do not include order processing time.

4. DELIVERY TIME DISCLAIMER

Estimated delivery dates are provided for reference and are not guaranteed.

Delivery may be delayed by circumstances outside LEAPOINT's reasonable control, including:

  • customs clearance or inspections;
  • carrier delays;
  • severe weather;
  • flight or transportation disruptions;
  • public holidays;
  • peak shipping periods;
  • remote delivery locations;
  • inaccurate or incomplete delivery information;
  • port congestion;
  • natural events; or
  • other logistical disruptions.

LEAPOINT will make reasonable efforts to assist with shipping and delivery issues but cannot guarantee carrier transit times.

5. SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, tracking information will generally be provided by email or through your order status page.

Tracking information may take some time to become active after the package has been transferred to the carrier.

Temporary delays in tracking updates do not necessarily mean that the shipment has stopped moving or has been lost.

6. MULTIPLE OR SPLIT SHIPMENTS

Some orders may be shipped in more than one package due to:

  • different inventory locations;
  • warehouse availability;
  • product dimensions;
  • accessories shipping separately;
  • different shipping methods; or
  • fulfillment requirements.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Receiving part of an order separately does not necessarily mean that an item is missing.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information.

Before placing your order, please verify:

  • recipient name;
  • street address;
  • apartment, suite, unit, or building number;
  • city;
  • state or province;
  • ZIP or postal code;
  • telephone number; and
  • email address.

LEAPOINT is not responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

If a package is returned because of an incorrect or incomplete address, refused delivery, or unsuccessful delivery caused by customer-provided information, additional shipping or handling charges may apply before reshipment.

If you notice an address error after placing an order, please contact us immediately. Address changes may no longer be possible once an order has entered fulfillment or has been shipped.

8. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs clearance, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout or specifically included in the selected shipping service, these charges may be the responsibility of the customer.

Customs regulations vary by country, and customers are responsible for complying with applicable import requirements.

Customs processing may also result in additional delivery time.

9. DELAYED SHIPMENTS

If your tracking information has not been updated for an extended period or your shipment has significantly exceeded the estimated delivery timeframe, please contact:

Support@leapoint.us

Please include:

  • your order number; and
  • your tracking number.

We will review the shipment status and, where appropriate, contact the carrier or logistics provider for further investigation.

A temporary lack of tracking updates does not automatically mean that a package has been lost.

10. LOST PACKAGES

If a shipment is confirmed as lost by the carrier or LEAPOINT's logistics provider, LEAPOINT will review the circumstances and provide an appropriate resolution.

Depending on the situation, this may include:

  • replacement or reshipment; or
  • refund.

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • the delivery location;
  • household members;
  • neighbors;
  • front desk or reception;
  • property management;
  • mailroom or secure delivery area; and
  • the shipping carrier.

If the package still cannot be located, please contact LEAPOINT for assistance.

11. DAMAGED PACKAGES OR PRODUCTS

Please inspect your shipment as soon as reasonably possible after delivery.

If your product arrives damaged during transportation, please contact us within 48 hours of delivery, whenever reasonably possible.

To help us review the issue efficiently, please provide:

  • your order number;
  • photographs of the outer shipping carton;
  • photographs of the shipping label;
  • photographs of the damaged product;
  • photographs of any damaged accessories or packaging; and
  • video where reasonably helpful.

Please retain the original packaging until the claim has been reviewed.

After verification, LEAPOINT may provide an appropriate resolution, which may include:

  • replacement of the damaged product;
  • replacement of affected components;
  • reshipment; or
  • refund, where appropriate.

Nothing in this section limits any rights available to customers under applicable law.

12. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or believe that an item, accessory, cable, harness, or other component is missing from your order, please contact us promptly.

Please provide your order number and, where applicable, photographs of:

  • the product received;
  • product labels;
  • package contents; and
  • outer packaging.

After verification, LEAPOINT will provide an appropriate solution.

13. REFUSED OR UNCLAIMED PACKAGES

If a shipment is refused, abandoned, or not collected by the customer and is returned to LEAPOINT, additional shipping, return, storage, customs, or handling costs may apply.

Where permitted by applicable law, such costs may be deducted from an applicable refund or charged before reshipment.

This does not apply where the delivery issue was caused by a verified LEAPOINT fulfillment or shipping error.

14. RETURNS AFTER DELIVERY

Shipping and delivery issues are separate from product return requests.

If you have received your order and would like to return or exchange it, please review our:

Returns & Refunds Policy

Eligible LEAPOINT purchases are generally covered by our 30-Day Return & Exchange Policy, subject to the applicable terms, exclusions, and conditions.

For eligible product defects occurring outside the return period, please review our:

Two-Year Limited Warranty

15. CONTACT US

For questions regarding shipping, tracking, delivery, or other logistics matters, please contact:

LEAPOINT TECHNOLOGIES LLC
14453 Hillcroft Street
Houston, Texas 77085
United States

Email: Support@leapoint.us
Customer Support: +1 (713) 530-4887
Website: leapoint.us

When contacting us about a shipment, please include your order number and tracking number, if available.

LEAPOINT
Every Leap Starts at a Point.