Refund policy

SHIPPING & RETURNS POLICY

Last Updated: August 2026

Thank you for choosing LEAPOINT.

This Shipping & Returns Policy applies to eligible purchases made directly through leapoint.us and explains our order processing, shipping, delivery, returns, exchanges, and refund procedures.

Eligible purchases are covered by our 30-Day Return & Exchange Policy. Eligible LEAPOINT products are also covered separately by our One-Year Limited Warranty.

1. ORDER PROCESSING

Most orders are processed within 1–3 business days after payment is confirmed.

Business days generally exclude weekends and U.S. federal holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Processing may take longer if:

  • payment requires additional verification;

  • shipping information is incomplete or incorrect;

  • product compatibility requires confirmation;

  • additional customer information is required;

  • an item is temporarily unavailable; or

  • unusual order activity requires verification.

If additional information is required, LEAPOINT will contact you using the contact information provided with your order.

2. ORDER CHANGES & CANCELLATIONS

If you need to change your shipping address, product selection, or cancel an order, please contact us as soon as possible:

Support@leapoint.us

We will make reasonable efforts to accommodate your request before fulfillment begins.

Once an order has entered fulfillment, been transferred to a warehouse or carrier, or shipped, we may no longer be able to cancel or modify it.

If the order has already shipped, it may need to be handled under our return process after delivery.

3. SHIPPING METHODS & ESTIMATED DELIVERY TIMES

Estimated shipping times vary depending on destination, warehouse availability, product type, and shipping method.

United States / Canada

Standard Shipping: approximately 10–25 business days

Expedited Shipping: approximately 5–10 business days, where available

Europe

Standard Shipping: approximately 7–15 business days

Asia-Pacific Region

Standard Shipping: approximately 5–12 business days

These estimates refer to transit time after the order has been processed and shipped.

The 1–3 business day order processing time is separate from the estimated transit time.

4. SHIPPING DELAYS

Shipping and delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside LEAPOINT’s reasonable control, including:

  • carrier delays;

  • customs clearance;

  • weather conditions;

  • flight or transportation disruptions;

  • public holidays;

  • peak shipping periods;

  • customs inspections;

  • remote delivery locations; or

  • other logistical events.

If LEAPOINT becomes unable to ship an order within the originally stated timeframe, we will provide appropriate notice and, where required by applicable law, give the customer the option to accept the revised shipping schedule or cancel the unshipped order for a refund.

5. SHIPPING CONFIRMATION & TRACKING

Once your order ships, tracking information will generally be provided by email or through your order status page.

Please allow additional time for the carrier’s tracking system to update after shipment.

Tracking information may occasionally remain unchanged for several days even while the package is still in transit.

6. MULTIPLE OR SPLIT SHIPMENTS

Products or accessories from the same order may occasionally ship separately because of:

  • warehouse location;

  • product availability;

  • package size;

  • fulfillment requirements; or

  • shipping method.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Separate shipments do not necessarily mean that any item is missing.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information.

Please verify your:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state or province;

  • ZIP or postal code;

  • telephone number; and

  • email address

before submitting your order.

LEAPOINT is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

If a package is returned because of an incorrect or incomplete address, refused delivery, or another customer-caused delivery issue, additional shipping charges may apply before reshipment.

8. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated as included at checkout or in the applicable shipping method, such charges may be the customer’s responsibility.

Customs policies vary by country and may cause additional delivery delays.

9. DELAYED OR LOST PACKAGES

If your tracking information shows no meaningful update for more than 15 business days, please contact:

Support@leapoint.us

Please include your:

  • order number; and

  • tracking number.

A temporary lack of tracking updates does not automatically mean that a package has been lost.

If a package is confirmed lost by the carrier or LEAPOINT’s logistics provider, LEAPOINT will provide an appropriate resolution, which may include:

  • replacement shipment; or

  • refund.

10. PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first check:

  • the delivery location;

  • household members;

  • neighbors;

  • front desk or building management;

  • secure delivery locations; and

  • the applicable shipping carrier.

If the package still cannot be located, contact LEAPOINT and we will provide reasonable assistance in investigating the shipment.

11. DAMAGED, INCORRECT OR INCOMPLETE ORDERS

Please inspect your order promptly after delivery.

If your product arrives:

  • damaged;

  • materially defective;

  • incorrect; or

  • with significant components missing,

please contact Support@leapoint.us as soon as possible.

For shipping damage, we recommend reporting the issue within 48 hours of delivery whenever reasonably possible.

We may request:

  • order number;

  • photographs of the outer package;

  • photographs of the shipping label;

  • photographs of the product;

  • photographs of damaged or missing components; and

  • video where reasonably helpful.

Please retain the original packaging while the claim is being reviewed.

After verification, LEAPOINT may provide an appropriate solution, including:

  • replacement components;

  • replacement product;

  • return authorization; or

  • refund.

12. 30-DAY RETURN & EXCHANGE POLICY

Eligible products purchased directly from leapoint.us may be returned or exchanged within 30 calendar days after delivery.

The return request must be submitted within this 30-day period.

To qualify for a standard return, the product should be:

  • in substantially the same condition in which it was received;

  • free from customer-caused physical or electrical damage;

  • free from permanent or unauthorized modifications;

  • accompanied by proof of purchase;

  • complete with substantially all originally supplied accessories and components; and

  • returned in the original packaging where reasonably possible.

Included components may include:

  • wiring harnesses;

  • adapters;

  • brackets;

  • cables;

  • microphones;

  • antennas;

  • cameras;

  • manuals; and

  • other accessories supplied with the product.

Serial numbers or other product-identification markings must not be removed, altered, or made unreadable.

13. HOW TO REQUEST A RETURN

Before returning any product, contact:

Support@leapoint.us

Please provide, where applicable:

  • order number;

  • product model;

  • reason for return;

  • vehicle year, make, model, and trim;

  • description of the issue; and

  • photographs or video if the return involves damage, compatibility, installation, or product functionality.

If the return is approved, LEAPOINT will provide:

  • return authorization;

  • return instructions; and

  • the appropriate return shipping address.

Do not send products back without first receiving return authorization from LEAPOINT.

The company mailing address shown on our website should not be assumed to be the return warehouse address unless LEAPOINT specifically instructs you to send the return there.

Unless otherwise instructed, an authorized return should be shipped within 10 calendar days after return approval.

14. VEHICLE COMPATIBILITY

Many LEAPOINT products are vehicle-specific automotive electronics.

Compatibility may depend on more than the vehicle year and model, including:

  • trim level;

  • dashboard configuration;

  • factory radio;

  • factory amplifier or premium audio system;

  • original wiring and connectors;

  • factory camera;

  • steering wheel controls;

  • climate control configuration; and

  • other factory-installed equipment.

Customers are encouraged to verify compatibility before ordering.

If you are unsure whether a product is compatible with your vehicle, please contact LEAPOINT before purchasing.

We may request photographs of your original dashboard, factory radio, or connectors to help verify compatibility.

If incorrect or incomplete vehicle information supplied by the customer results in the purchase of an incompatible product, the customer may be responsible for applicable return shipping costs.

15. INSTALLED OR TESTED PRODUCTS

Because LEAPOINT sells automotive electronics, reasonable installation or testing may be necessary to verify compatibility and functionality.

Reasonable installation or testing does not automatically make a product ineligible for return.

However, where permitted by applicable law, LEAPOINT may decline a standard return or make a reasonable deduction from the refund if the product has suffered loss in value because of:

  • cut or modified wiring;

  • drilled, cut, or permanently modified components;

  • customer-caused physical damage;

  • incorrect electrical connections;

  • improper installation;

  • unauthorized modification;

  • missing substantial components or accessories; or

  • other damage beyond what is reasonably necessary to inspect or test the product.

If you encounter an installation problem, please contact LEAPOINT before permanently modifying the product or vehicle.

Many apparent product issues can be resolved through wiring verification, vehicle configuration, settings adjustment, software configuration, or technical support.

16. RETURN SHIPPING COSTS

LEAPOINT-Responsible Returns

LEAPOINT will provide or reimburse reasonable return shipping where we verify that the return results from:

  • an incorrect product shipped by LEAPOINT;

  • material shipping damage for which LEAPOINT is responsible;

  • a product that was materially defective upon delivery;

  • missing material components caused by a fulfillment error; or

  • another verified LEAPOINT error.

Where appropriate, LEAPOINT may provide a prepaid return shipping label.

Customer-Initiated Returns

Unless otherwise required by applicable law, customers are generally responsible for return shipping when the return results from:

  • change of mind;

  • ordering the wrong product;

  • no longer needing the product;

  • providing incorrect vehicle information;

  • selecting an incompatible product despite accurate compatibility information being provided; or

  • another reason not attributable to LEAPOINT.

Customers should use a trackable shipping method.

LEAPOINT is not responsible for return packages damaged because of inadequate packaging or improper shipment by the customer.

17. EXCHANGES

Eligible products may be exchanged within the same 30-day return period.

If you ordered the wrong model or require a different compatible product, contact LEAPOINT before returning the original item.

Depending on availability and the circumstances, LEAPOINT may:

  • arrange a direct exchange; or

  • ask you to return the original product and place a separate order for the replacement.

If the replacement product has a different price, the applicable difference will be charged or refunded.

18. NON-RETURNABLE OR RESTRICTED RETURNS

Except where prohibited by applicable law, the following products may not qualify for a standard change-of-mind return:

  • products returned outside the 30-day return period;

  • products materially damaged by the customer;

  • products with cut or modified wiring;

  • products that have been permanently altered or modified;

  • products damaged through improper installation or incorrect electrical connection;

  • products missing substantial components or accessories;

  • products with removed or altered serial numbers;

  • customized or special-order products clearly identified as such before purchase;

  • products clearly identified as Final Sale before purchase; or

  • products that cannot reasonably be verified as having been purchased from leapoint.us.

These restrictions do not eliminate remedies that may be available for defective, damaged, nonconforming, or misrepresented merchandise under applicable law.

19. REFUNDS

After receiving and inspecting an authorized return, LEAPOINT will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days after approval.

Your bank, credit card issuer, PayPal, Shopify Payments, or other payment provider may require additional time to post the refund.

If more than 15 business days have passed after LEAPOINT confirmed that your refund was approved, please contact:

Support@leapoint.us

20. REFUND AMOUNT

For eligible returns, LEAPOINT will refund the applicable purchase price, subject to any deductions permitted by law.

For customer-initiated returns, LEAPOINT may make a reasonable deduction for documented loss in value caused by:

  • missing accessories;

  • damaged components;

  • permanent modifications;

  • modified wiring; or

  • other customer-caused damage.

Such deductions will not be applied to verified product defects or LEAPOINT errors where applicable law requires a full remedy.

21. ORIGINAL SHIPPING CHARGES

If a return results from a verified LEAPOINT error or a condition for which LEAPOINT is legally responsible, applicable standard shipping charges will be handled appropriately.

For change-of-mind returns or other returns not caused by LEAPOINT, original shipping and expedited shipping charges are generally non-refundable to the extent permitted by applicable law.

22. ONE-YEAR LIMITED WARRANTY

The 30-Day Return & Exchange Policy is separate from the LEAPOINT One-Year Limited Warranty.

Eligible LEAPOINT products are covered for qualifying defects in materials and workmanship for one (1) year from the original date of purchase, subject to our complete Warranty Policy.

During the applicable warranty period, LEAPOINT may, at its option:

  • repair a covered product or component; or

  • replace it with the same or a functionally equivalent product or component.

After the 30-day return period has expired, an eligible product with a qualifying defect may still receive warranty service.

However, the One-Year Limited Warranty does not create a general right to return a product for a refund at any time during the one-year warranty period.

Please review our separate Warranty Policy for complete terms, limitations, and exclusions.

23. PURCHASES FROM AMAZON OR OTHER SELLERS

This Shipping & Returns Policy applies primarily to purchases made directly through leapoint.us.

If your LEAPOINT product was purchased through:

  • Amazon;

  • another online marketplace;

  • an authorized dealer;

  • a distributor;

  • a retailer;

  • an installer; or

  • another third-party seller,

returns, exchanges, and refunds should generally be handled through the original seller or platform according to that seller’s applicable policies.

Eligible products may separately qualify for LEAPOINT warranty service under our One-Year Limited Warranty.

24. U.S. CONSUMER RIGHTS

This policy is intended to provide clear shipping, return, exchange, and refund terms for LEAPOINT customers in the United States.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot lawfully be waived or limited under applicable federal, state, or local law.

Consumers in certain states may have additional rights regarding defective, damaged, nonconforming, or misrepresented merchandise.

Where applicable law provides greater protection than this policy, applicable law will control.

25. INTERNATIONAL CUSTOMERS

Customers outside the United States may have additional rights under the laws of their country or region.

Nothing in this policy is intended to restrict mandatory consumer rights that cannot legally be waived or limited.

26. CONTACT INFORMATION

For shipping, tracking, delivery, compatibility, return, exchange, or refund questions, please contact:

LEAPOINT TECHNOLOGIES LLC
14453 Hillcroft Street
Houston, Texas 77085
USA

Phone: +1 (713) 530-4887
Email: Support@leapoint.us
Website: leapoint.us

When contacting us regarding an order, please include your order number and, where applicable, your tracking number.

LEAPOINT
Every Leap Starts at a Point.