LEAPOINT SHIPPING & LOGISTICS POLICY

Last Updated: September 2026

Thank you for shopping with LEAPOINT.

This Shipping & Logistics Policy explains how orders placed through leapoint.us are processed, shipped, tracked, delivered, and handled in the event of delays, loss, damage, or other shipping-related issues.

1. ORDER PROCESSING

Most orders are processed and shipped within 1–2 business days after payment has been successfully confirmed.

Business days generally exclude weekends and public holidays.

Please note that order processing time is separate from shipping transit time. Estimated delivery times begin after your order has been shipped.

Processing may take longer if:

• payment requires additional verification;
• shipping information is incomplete or incorrect;
• vehicle compatibility or product configuration requires confirmation;
• an item is temporarily unavailable;
• additional customer information is required; or
• unusually high order volume affects fulfillment.

If additional information is required, LEAPOINT will contact you using the email address or telephone number provided with your order.

2. ORDER CHANGES & CANCELLATIONS

If you need to change your shipping address, modify your order, or request a cancellation, please contact us as soon as possible at:

Support@leapoint.us

We will make reasonable efforts to accommodate your request before the order enters fulfillment.

Once an order has been processed, transferred to a warehouse or fulfillment location, or shipped, we may no longer be able to modify or cancel it.

If the order has already shipped, any applicable return or exchange request will be handled under our Returns & Refunds Policy after delivery.

3. SHIPPING METHODS & ESTIMATED DELIVERY TIMES

Shipping times may vary depending on product availability, fulfillment location, destination, carrier, and shipping method.

United States

Standard Shipping: approximately 3–7 business days after shipment

Most orders within the continental United States are expected to arrive within this timeframe.

Delivery to Alaska, Hawaii, U.S. territories, remote areas, military addresses, or other locations requiring extended carrier service may take longer.

Canada

Standard Shipping: approximately 5–10 business days after shipment

Actual delivery times may vary depending on the destination, carrier operations, and customs processing.

Europe

Standard Shipping: approximately 7–15 business days after shipment

International transit and customs clearance times may vary by country.

Asia-Pacific Region

Standard Shipping: approximately 5–12 business days after shipment

Delivery times may vary depending on destination, carrier, customs procedures, and local delivery conditions.

All delivery times are estimates only and do not include order processing time.

4. DELIVERY TIME DISCLAIMER

Estimated delivery times are provided for reference only and are not guaranteed.

Actual delivery may be affected by circumstances outside LEAPOINT's reasonable control, including:

• customs clearance or inspections;
• carrier delays;
• severe weather;
• flight or transportation disruptions;
• public holidays;
• peak shipping periods;
• remote delivery locations;
• port congestion;
• natural events;
• inaccurate or incomplete delivery information; or
• other logistical disruptions.

LEAPOINT will make reasonable efforts to assist customers with shipping and delivery issues but cannot guarantee carrier transit times.

If LEAPOINT becomes unable to ship an order within the originally stated timeframe, we will provide appropriate notice and, where required by applicable law, provide the customer with the option to accept a revised shipping schedule or cancel the unshipped order for a refund.

5. SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, tracking information will generally be provided by email or through your order status page.

Please allow some time for the carrier's tracking system to update after the shipment has been accepted.

Tracking information may occasionally remain unchanged for several days even while a package is still in transit.

A temporary lack of tracking updates does not necessarily mean that the shipment has been lost.

6. MULTIPLE OR SPLIT SHIPMENTS

Products or accessories from the same order may occasionally be shipped separately because of:

• different inventory locations;
• warehouse availability;
• product size;
• accessory availability;
• shipping method; or
• fulfillment requirements.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Receiving part of an order separately does not necessarily mean that an item is missing.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information.

Before submitting your order, please verify:

• recipient name;
• street address;
• apartment, suite, unit, or building number;
• city;
• state or province;
• ZIP or postal code;
• telephone number; and
• email address.

LEAPOINT is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

If a package is returned because of an incorrect or incomplete address, refused delivery, or another customer-caused delivery issue, additional shipping or handling charges may apply before reshipment.

If you notice an address error after placing your order, please contact us immediately. Address changes may no longer be possible once an order has entered fulfillment or has been shipped.

8. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs clearance, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout or specifically included in the selected shipping service, these charges may be the responsibility of the customer.

Customs regulations vary by country, and customers are responsible for complying with applicable import requirements.

Customs inspections or clearance procedures may result in additional delivery time.

9. DELAYED SHIPMENTS

If your tracking information shows no meaningful update for more than 15 business days, or your shipment has significantly exceeded the estimated delivery timeframe, please contact:

Support@leapoint.us

Please include:

• your order number; and
• your tracking number.

LEAPOINT will review the shipment information and, where appropriate, contact the carrier or logistics provider for further investigation.

A delay or temporary lack of tracking updates does not automatically mean that a package has been lost.

10. LOST PACKAGES

If a shipment is confirmed as lost by the carrier or LEAPOINT's logistics provider, LEAPOINT will review the circumstances and provide an appropriate resolution.

Depending on the situation, this may include:

• replacement or reshipment; or
• refund.

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• the delivery location;
• household members;
• neighbors;
• front desk or reception;
• property management;
• mailroom or secure delivery areas; and
• the shipping carrier.

If the package still cannot be located after these checks, please contact LEAPOINT for assistance.

11. DAMAGED PACKAGES OR PRODUCTS

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged during transportation, please contact us within 48 hours of delivery whenever reasonably possible.

To help us review the issue efficiently, please provide:

• your order number;
• photographs of the outer shipping package;
• photographs of the shipping label;
• photographs of the damaged product;
• photographs of damaged accessories or packaging; and
• video where reasonably helpful.

Please retain the original packaging until the claim has been reviewed.

After verification, LEAPOINT may provide an appropriate solution, which may include:

• replacement components;
• replacement product;
• reshipment; or
• refund, where appropriate.

Nothing in this section limits any rights or remedies available to customers under applicable law.

12. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or believe that an item, accessory, cable, wiring harness, bracket, adapter, or other component is missing from your order, please contact us promptly.

Please provide your order number and, where applicable, photographs of:

• the product received;
• product labels;
• package contents; and
• outer packaging.

After verification, LEAPOINT will provide an appropriate solution.

13. REFUSED OR UNCLAIMED PACKAGES

If a shipment is refused, abandoned, or not collected by the customer and is returned to LEAPOINT, additional shipping, return, storage, customs, or handling charges may apply.

Where permitted by applicable law, such costs may be deducted from an applicable refund or charged before reshipment.

This does not apply where the delivery issue was caused by a verified LEAPOINT fulfillment or shipping error.

14. RETURNS & EXCHANGES AFTER DELIVERY

Shipping and delivery matters are separate from product return and exchange requests.

If you have received your order and would like to return or exchange it, please review our:

Returns & Refunds Policy

Eligible purchases made directly through leapoint.us are generally covered by our:

30-Day Return & Exchange Policy

subject to the applicable terms, conditions, and exclusions.

15. WARRANTY

Eligible LEAPOINT products are separately covered by our:

Two-Year Limited Warranty

The warranty applies to qualifying defects in materials and workmanship for two (2) years from the original date of purchase, subject to the complete terms, limitations, and exclusions contained in our Warranty Policy.

The Two-Year Limited Warranty is separate from the 30-Day Return & Exchange Policy and does not provide a general right to return a product for a refund at any time during the two-year warranty period.

For complete warranty information, please review our Warranty Policy.

16. PURCHASES FROM AMAZON OR OTHER SELLERS

This Shipping & Logistics Policy primarily applies to purchases made directly through leapoint.us.

If your LEAPOINT product was purchased through:

• Amazon;
• another online marketplace;
• an authorized dealer;
• a distributor;
• a retailer;
• an installer; or
• another third-party seller,

shipping, returns, exchanges, and refunds should generally be handled through the original seller or platform according to that seller's applicable policies.

Eligible products may separately qualify for LEAPOINT warranty service under our Two-Year Limited Warranty.

17. INTERNATIONAL CUSTOMERS

Customers outside the United States may have additional rights under the laws of their country or region.

Nothing in this policy is intended to waive, restrict, or eliminate mandatory consumer rights that cannot legally be waived or limited.

Where applicable law provides greater protection than this policy, applicable law will control.

18. CONTACT US

For questions regarding shipping, tracking, delivery, damaged shipments, missing items, or other logistics matters, please contact:

LEAPOINT TECHNOLOGIES LLC
14453 Hillcroft Street
Houston, Texas 77085
United States

Email: Support@leapoint.us
Customer Support: +1 (713) 530-4887
Website: leapoint.us

When contacting us regarding a shipment, please include your order number and tracking number, if available.

LEAPOINT
Every Leap Starts at a Point.